So... I was in Publix last night making my $30 purchase for the P&G cookware rebate. The cashier that checked me out told me something interesting. (I am very familiar with this particular cashier as she is always friendly and if I make a mistake she doesn't automatically assume I'm trying to cheat Publix out of $0.50). She stated that she really wouldn't be surprised if Publix, all together, reversed the new policy changes, at least until they come up with a better guidelines, because it is wrecking havoc on the cashiers as well as the managers.
She said the CSM/SM is really pushing for things to go back the way they were. The main problem is that they have to get a large number of overrides now, since the registers were updated to "reflect" the policy . Half the time, it slows up the process; they either have to search for a manager or wait for the manager to leave one register to come to theirs.
Besides that, the store, along with corporate are getting an unusually large amount of complaints about how this has created a huge gray area that is not only non-coupon friendly but down right ugly! (They are receiving more than they anticipated would come with this new change.).
So "hats off" to any and everyone who called Corporate to complain or politely walked out. Your voices may not have fallen on deaf ears. Keep it up and we may just get results.
Now on a side note, I had a cashier, in another city, tell me that 4 cashiers had just recently been fired in relation to the new coupon policy. She didn't go into the specific details of the incident however, she talked around it. She all but said 3 were fired on the basis of " max of 8 like coupons" and the other was fired because of the "one $/$$ off per day, per household". yikes! :-O